Guangzhou Taowen Technology Co., Ltd

At Guangzhou Taowen Technology Co., Ltd. ("we", "our", "us"), your privacy is our priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you access our website, use our games, or interact with our services ("Services"). By accessing or using our Services, you agree to the terms outlined in this Privacy Policy. Please read it carefully.
1. What Information We Collect: We collect both personal and non-personal information when you interact with our website or use our games. This helps us provide personalized services, improve user experiences, and offer better customer support.

1.1 Personal Information:

When you register for an account, use our services, or engage in promotional activities, we collect certain personal information. This may include:

· Name: To personalize your account and interactions.

· Email Address: To communicate with you about updates, promotions, or issues related to your account or our services.

· Phone Number: For customer support or billing purposes.

· Billing Information: When you make a purchase, we collect necessary details to process payments (e.g., credit card numbers, billing address).

· Account Details: Information such as usernames, passwords, and settings.

· Profile Information: Information like your game preferences, achievements, and gameplay data.

1.2 Non-Personal Information:

We also collect non-personal information automatically as you interact with our Services. This may include:

· Device Information: Type of device you use (e.g., mobile phone, tablet, or desktop), device ID, and operating system.

· Usage Data: Data on how you interact with our website and games, including time spent on pages, features used, game levels completed, etc.

· IP Address: To track your location, improve the functionality of our Services, and protect against fraudulent activity.

· Cookies and Tracking Technologies: We use cookies to enhance your experience (see section on cookies).
2. How We Use Your Information: Your personal and non-personal information is essential to us in providing a seamless, personalized gaming experience. Here's how we use the information we collect:

· To Provide Services: We use your information to provide, operate, and improve our games, including processing in-game purchases, maintaining accounts, and delivering content.

· Customer Support: To assist you with issues related to your account or gameplay and to resolve customer service requests.

· Personalization: To customize your gaming experience, recommend games, levels, or content based on your preferences.

· Marketing and Communications: To send you newsletters, promotional materials, or updates about new features or products. You can opt-out at any time by unsubscribing from our emails.

· Security: To monitor and improve the security of our Services and to protect against fraud or unauthorized access.

· Analytics: To analyze usage patterns, diagnose issues, and improve the functionality of our website and games.

· Legal and Regulatory Compliance: To comply with legal obligations, such as tax or financial reporting requirements, and to enforce our Terms of Service.
3. How We Use Cookies and Similar Technologies: Cookies are small data files that are placed on your device to store certain preferences, settings, or other data that help us provide a personalized experience. Our website and games may use cookies, web beacons, and other similar technologies.

· Essential Cookies: These cookies are necessary for the basic operation of the website and games, such as keeping you logged in or remembering your session.

· Performance and Analytics Cookies: We use cookies to collect data on how you interact with our website and games. This helps us improve the user experience, such as understanding which pages are visited the most.

· Functionality Cookies: These cookies allow us to remember your preferences, language settings, or choices you've made on the site.

· Advertising and Targeting Cookies: We may use third-party advertising partners to display personalized ads based on your interests and previous interactions with our services.

Managing Cookies:

Most browsers allow you to control cookies through their settings. You can refuse all cookies, be alerted when cookies are being sent, or delete cookies after your session. However, disabling cookies may affect some functionalities of the Services, such as not remembering your login details or preferences.
4. Data Sharing and Disclosure: We respect your privacy and will not sell your personal data. However, we may share your information in the following situations:

· Third-Party Service Providers: We may share information with trusted service providers who help us operate our website, process payments, or send emails. These providers have access to only the information necessary to perform their functions.

· Legal Requirements: We may disclose your information if required by law, such as in response to a subpoena or legal request, or if necessary to protect the rights, property, or safety of our users, employees, or others.

· Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. How We Protect Your Information: We use industry-standard security measures to protect your data from unauthorized access, loss, or misuse. These measures include:

· Data Encryption: We encrypt sensitive data, such as payment information, to ensure it remains secure during transmission.

· Firewalls and Secure Servers: Our servers are protected by advanced firewalls and other security technologies to prevent unauthorized access.

· Access Controls: We limit access to your personal information to only those employees and contractors who need it to perform their job duties.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention: We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of providing services, legal obligations, and accounting requirements. Generally, we will retain your information for the following periods:

· Active Accounts: Information is retained as long as your account is active or as required to provide you with services.

· Inactive Accounts: If your account becomes inactive, we may retain your data for up to 5 years for legal or business purposes, after which it will be securely deleted or anonymized.
7. Your Rights and Choices: You have the following rights regarding your personal data:

· Access and Update: You can access, update, or delete your account information through the settings page in our Services.

· Opt-Out of Marketing Communications: You can opt out of receiving marketing emails by clicking the unsubscribe link in any email you receive from us.

· Data Deletion: You may request to delete your account and personal information by contacting us. We will process your request according to applicable laws.

· Data Portability: In some cases, you have the right to receive your personal data in a machine-readable format and transfer it to another service.

To exercise any of these rights, please contact us at [[email protected]].
8. Public Areas of the Service: Please be aware that any information you post in public areas of our Services, such as community forums, game leaderboards, or reviews, will be visible to other users and the general public. We recommend that you avoid sharing sensitive personal information in these areas.
9. Children's Privacy: Our Services are intended for users over the age of 13. We do not knowingly collect personal information from children under 13. If we learn that a child under 13 has provided us with personal data, we will take steps to delete such information as soon as possible.
10. Changes to This Privacy Policy: We may update or revise this Privacy Policy from time to time. If we make significant changes, we will notify you by email or post a notice on our website. The revised policy will be effective immediately upon posting.
11. How to Contact Us: If you have any questions about this Privacy Policy, your data, or how we handle your personal information, please contact us:

Guangzhou Taowen Technology Co., Ltd.

Email: [email protected]

We are committed to addressing any concerns you may have and ensuring your privacy is respected.

Privacy Policy